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Are there drugs you need regularly?

Prescription mail order may help you save time and trips to the pharmacy
while helping you avoid running out of the drugs you need.

Drugs Regularly

Zing offers a long-term supply at retail pharmacies or by mail-order delivery.

  • A long-term supply is: Your choice of a 90-day or 100-day prescription for medications that you take regularly.

This may be a great option for prescriptions you take regularly. We call these “maintenance” drugs. They’re used to treating chronic conditions, like high blood pressure.

With a long-term supply, you may spend less time getting refills, save trips to the pharmacy and it may help you avoid running out of your medication.

Talk to your doctor or pharmacist to see if a long-term supply is right for you.

CVS Caremark® Pharmacy for Home Delivery of Your Prescription Medications

Mail Service Pharmacy Order Form

  • To start filling by mail, you’ll need a new 90-day prescription. You can either:
    1. Ask your doctor to send an electronic prescription to CVS Caremark® Mail Service Pharmacy. This is the easiest way to get started – we will process and ship your order in 7 to 10 business days.
  • OR
    1. Sign in to Caremark.com and select  start Rx Delivery by Mail  and we will contact your doctor and get the process started for you. Once we reach your doctor and receive approval, it will take 7 to 10 business to process and ship your order.
      Note: You cannot access Start Rx Delivery by Mail from the CVS Caremark® app. You may access this service from the web or mobile browser.
  • Remember, because CVS Caremark® Mail Service Pharmacy fills prescriptions in 90-day supplies, it can be used for medications you take regularly (like high blood pressure, diabetes, or high cholesterol medications). For short-term medications (like an antibiotic), use a retail pharmacy in your plan’s network. You can find one by using the Pharmacy Locator  at Caremark.com.
  • Fill or refill your prescription online in a few simple steps with our easy-to-use tools. To order your medication online, sign in or register at Caremark.com.
  • Typically, maintenance medications are filled through mail order, however we can fill non-maintenance medications, as well as control medications. We do not send specialty medications through mail; those would be directed to our specialty pharmacy.
  • To start filling by mail, you’ll need a new 90-day prescription. You can either:
    1. Ask your doctor to send an electronic prescription to CVS Caremark® Mail Service Pharmacy. This is the easiest way to get started – we will process and ship your order in 7 to 10 business days.
  • OR
    1. Sign in to Caremark.com and select  start Rx Delivery by Mail  and we will contact your doctor and get the process started for you. Once we reach your doctor and receive approval, it will take 7 to 10 business to process and ship your order.
      Note: You cannot access Start Rx Delivery by Mail from the CVS Caremark® app. You may access this service from the web or mobile browser.
  • Remember, because CVS Caremark® Mail Service Pharmacy fills prescriptions in 90-day supplies, it can be used for medications you take regularly (like high blood pressure, diabetes, or high cholesterol medications). For short-term medications (like an antibiotic), use a retail pharmacy in your plan’s network. You can find one by using the Pharmacy Locator  at Caremark.com.
  • Fill or refill your prescription online in a few simple steps with our easy-to-use tools. To order your medication online, sign in or register at Caremark.com.
  • Caremark Help Center
  • You can check online by going to View Order Status, then selecting the prescription you want to refill.
  • If you received a reminder text, go to the View/Refill All Prescriptions page for more details about your prescription
  • Members can also call Customer Care or use the IVR System to place a refill order.
  • Create an online account or log in to an existing account and select the eligible prescriptions you want to enroll. You can also call the number on your member ID card, and we’ll take care of enrolling your prescriptions into the program for you.
  • I am assuming you might mean Ship Consent? And this is not a program, it’s mandated by CMS. It means that Medicare members must consent to ship their first order with mail if they did not initiate it.
  • Mail Orders will be shipped using the best method based on dispensing pharmacy and proximity to the member, along with state regulations. Mail order uses both UPS and USPS to ship its packages.
  • You can expect to receive your medication within 7 to 10 business days after we receive your order.
  • Sign in to Caremark.com and select Start Rx Delivery by Mail and we will contact your doctor and get the process started for you. Once we reach your doctor and receive approval, it will take 7 to 10 business days to process and ship your order.
  • Note: You cannot access Start Rx Delivery by Mail from the CVS Caremark® app. You may access this service from the web or mobile browser.
  • For online transactions, CVS Caremark® accepts VISA® and/or MasterCard® credit and debit cards, American Express®, Discover® and electronic checks. If you order by mail, we accept checks, money orders, and credit and debit cards.
    1. You can update the My Billing Information page to keep your Flexible Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Arrangement (HRA) card on file for future orders. If you set your card as the default, it will be used for all future orders.
  • Members of some prescription benefit plans may be able to choose a monthly payment plan.
  • If you have an FSA/HSA/HRA card, you can use it to pay at the checkout, when placing a refill order, or to pay existing mail service balances. You can also use the card when you edit an open order that has not been shipped.
  • You may also be able to use a manufacturer coupon to lower your out-of-pocket costs.
    1. Most CVS Pharmacy® stores accept manufacturer coupons
    2. CVS Specialty® accepts manufacturer coupons, also called manufacturer copay cards, which must be presented directly to CVS Specialty®.
  • Please note: CVS Caremark® Mail Service Pharmacy does not accept manufacturer coupons.
  • Members should call Customer Care to have a reshipment initiated.
  • A regular refill, auto refill, or future refill order can be canceled if it is still “In Process” and not yet shipped.
  • To cancel a prescription, follow these steps:
    1. In the top navigation menu under Prescriptions, go to View Order Status.
    2. On the View Order Status page, find the order you want to cancel.
    3. Under the order number, select Change this Order. You will then go to the View/Change Order page.
    4. On the View/Change Order page, select Fill Later or Stop. A window will open.
    5. In the window, a calendar will be displayed. Select Stop this Prescription. A confirmation window will display with the prescription details.
    6. In the confirmation window, select Stop this Prescription to cancel your prescription order.
  • If you need to return an item that has shipped, please contact Customer Care for assistance.
  • Using the number printed on the back of the member’s insurance card.